can be learnt.
The ability in the handling of conflicts
decides how conflicts will be successfully
recognized and solved.
Thereby it is important to handle conflicts
openly and constructively and to solve
them productively for all conflict participants.
Conflict is not
bad as long as it will be processed.
Learn how to cope with conflicts
and how it will come to a agreeable solution for all
participants by using intervention techniques and the right tools.
You will learn the different kinds of
conflicts and you will train the necessary
soft skills in order to lead the conflict to a positive solution.